You are not logged in  |  Login November 2006 Meeting Archive ‘Talking – The Evolution of Claims’ Seeing it in practice - Stuart Thomson of HSBC talks about the use of the telephone as a means of avoiding disputes. TeleUnderwriting - A Solution - Mike Taylor of AXA shares his experience of implementing a teleUW process. Income Protection Telephone Claims Assessment - Rhys Dudding and Julie Yates of Zurich discuss their experiences of implementing a phone based claims service. CI Claims Screening - Colin Arblaster of HSBC Life discusses how the telephone can be applied to CI claims assessment. Insurance Grey goes rainbow bright - Heather Sutherland of Swiss Re shares her experience of using the telephone to build relationships with claimants and using it to implement intervention and rehabi Psychology & Questioning Tehniques - Kerry Furber of Digilog Advanced Validation Services - Richard Sheridan of Capita and Kerry Furber of Digilog NOTE - To save or view the presentations simply left-click your mouse on the required presentation and select your preferred option.   give us your feedback We value any feedback you have about past Forums, or if there are any issues you would like us to focus on for future Forums. contact us Please also contact us if you have any questions about membership, fees or member contact details. We will be happy to help you. home the committee next meeting meeting archive news helpful information links members claims diploma contact Legal Disclaimer Site design by capturedesign